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Emerging Tools for Evaluating Digital Library Services: Conceptual Adaptations of LibQUAL+ and CAPM

last modified 2007-03-13

Heath, F, Kyrillidou, M, Webster, D, Choudhury, S, Hobbs, B, Lorie, M, and Flores, N (2003).

Journal of Digital Information 4:2(170):.

Abstract:
The paper describes ways to examine how digital libraries are valued by their users, and explores ways of permitting the allocation of resources to areas of user-identified need. Pertinent models from marketing, economics, and library assessment and evaluation are reviewed, focussing on the application of the LibQUAL+TM and CAPM methodologies. Each methodology, which was developed independently, provides a useful framework for evaluating digital library services. The paper discusses the benefits of a combined methodology that would provide even greater potential for evaluation of digital library services.

URL:
http://jodi.ecs.soton.ac.uk/Articles/v04/i02/Heath/
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